Happy to Help

 “Faith keeps our ships moving, while empathy and the memories of our experiences lead to wisdom.” ― Suzy Kassem, Rise Up and Salute the Sun: The Writings of Suzy Kassem

 “The journey of the sun and moon is predictable, but yours is your ultimate art.”    Suzy Kassem, Rise Up and Salute the Sun: The Writings of Suzy Kassem  

 “Whenever you should doubt your self-worth, remember the lotus flower. Even though it plunges to life from beneath the mud, it does not allow the dirt that surrounds it to affect its growth or beauty. Be that lotus flower always. Do not allow any negativity or ugliness in your surroundings destroy your confidence, affect your growth, or make you question your self-worth.” ― Suzy Kassem

  My blood, sweat and tears My last dance Take it all My blood, sweat and tears My cold breath Take it all My blood, sweat and tears Even my blood, sweat and tears Even my body, heart and soul I know well that I am yours This is a spell that will punish me Peaches and cream Sweeter than sweet Chocolate cheeks And chocolate wings But your wings are the devil's Before your sweetness there is bitter, bitter Kiss me, I don’t care if it hurts Hurry up and choke me So I can’t get hurt any more Baby, I don’t care if I get drunk, I’ll drink you  Deep into my throat, a whiskey called you My blood, sweat and tears My last dance Take it all My blood, sweat and tears My cold breath Take it all I want you a lot, a lot, a lot I want you a lot, a lot, a lot, a lot, a lot I want you a lot, a lot, a lot I want you a lot, a lot, a lot, a lot, a lot It doesn't matter if it hurts Make it tighter so I can't escape Hold me tight and shake me So I'll be unconscious Kiss me on the lip, lips Th

Before you were born, And were still too tiny for The human eye to see, You won the race for life From among 250 million competitors. And yet, How fast you have forgotten Your strength, When your very existence Is proof of your greatness. You were born a winner, A warrior, One who defied the odds By surviving the most gruesome Battle of them all. And now that you are a giant, Why do you even doubt victory Against smaller numbers, And wider margins? The only walls that exist, Are those you have placed in your mind. And whatever obstacles you conceive, Exist only because you have forgotten What you have already Achieved. Poetry by Suzy Kassem”

  Make a customer, not a sale. ~ Katherine Barchetti The goal as a company is to have customer service that is not just the best but legendary. ~ Sam Walton You are serving a customer, not a life sentence. Learn how to enjoy your work. ~ Laurie McIntosh Your most unhappy customers are your greatest source of learning. ~ Bill Gates Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. ~ Ross Perot The customer experience is the next competitive battleground. ~ Jerry Gregoire Your customer doesn’t care how much you know until they know how much you care. ~ Damon Richards Kind words can be short and easy to speak, but their echos are truly endless. ~ Mother Teresa Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter Good service is good business. ~ Siebel Ad The more you engage with customers the clearer things become and the easier it is to det